Guest Testimonials
Im very disappointed with the service I didnt receive. You have a lot of work to do
Very good experience. Tessa was fantastic with her help.
Wonderful to work with!!
Very polite workers and they got the job done fast I would recommend this place anytime
Very helpful
$100 deductible on an ultimate warranty!!!
Steve Rime was exceptional to deal with from start to finish!
All were so helpful! So appreciated options presented to us. We always purchase our new vehicles from Mills Auto, both GM Baxter, and Chrysler Willmar. We know they will always take care of us and provide us excellent value on the new purchase. We so appreciate this! Thank you Chase, Andy, Jefferson, and Tessa!!
I'm happy with the recall updates that they performed on my truck. However I'm a little disappointed that this dealer reported to me that there was a mouse nest in the cabin air filter. They asked if they should change the filter. I told them no I could do that. When I replaced the filter later that day I found the mouse nest was still in there. I mean really? You couldn't take one minute to throw it out? Otherwise happy with the work performed.
Very good experience with sales and financial support personnel.
Great service as always and were able to get me an appointment the next day. Highly recommend Mills!
A+++
I took my car, paid for the service, and they still handed it over to me without resolving the problem.
Tell how bad of a job they did didn't return my call .I'll never go back to mills ford. Poor service and guy behind desks didn't listen.to what I told him . I talk someone next day about problem told to tell boss and get back to me on Wednesday no call or anything.
Jefferson was easy to work with and very attentive to all my questions and inquiries. As good an experience as I have had with previous purchases from Mills Ford. I just need the 2 pieces which unlock the rear tailgate which were not received prior to my departure yesterday. I can pick those up on Friday when I bring in the title. Overall happy with the truck and look forward to years of use. Thank you to Andy as well for getting all the financial pieces together.
I came in for an oil change and a warranty recall. I was told it would take an hour. They did come tell me that I had a nail in my tire so I figured it would take another 30 to 45 minutes. No one has been out since to talk to me as I sit in the waiting room it's been 3 hours. To say I'm getting frustrated is putting it lightly. I do have other things to do. The workers walk by look at as what are you still doing here but no one has said anything. Very poor ... Read More Google - Oct 13, 2026
Good to see helpful people behind the service desk again. Derek wieberdink was very helpful. Keep him
You finally employed good mechanics & front desk technician assistants. Good job!!!
After speaking with a salesman right at closing time over the phone, we had set up an appointment to meet the next morning to purchase the vehicle. I told him that I lived over 2 hours away so I wanted to make sure it would be ready and available when i got there. He assured me that it was available and would be waiting for my arrival. After an hour into my drive the next morning, I received a text message letting me know that they sold the vehicle the night before and its not their fault the guy I was ... Read More Google - Sep 30, 2026
Dropped the vehicle off the night before for a 8 AM appointment. Was told it would only take 2 hours. Wasn't until almost 5PM and 2 calls later that it was finely done. Wife was going to bring it in and wait for it sense it was only going to take 2 hours. I had made the appointment a month and a half before so really no excuse for the delay. Wasn't a good experience.
My 2018 RAM was making engine noise. Mills correctly diagnosed the issue and recommended repairs. We scheduled the repairs and I was told it was a 2 hour job. I got a call within an hour and a half that it was done. Their service department took care of the third party extended warranty claim for me. The entire experience was seamless and I’m very pleased with the work.
Very friendly and helpful
This companies repair services are terrible. They said they repaired our 2024 Chrysler Pacifica's AWD for a previous repair and shortly afterwards the light came back on. They have had our van waiting for repairs for a stuck parking brake for 18 days and they have only returned my calls 1 time after numerous attempts to contact their service manager Hunter for updates. My recommendation is to avoid this dealership and instead go to Olivia Chrysler who have provided fantastic service for us in the past.
Great service
I had a very pleasurable experience with the people here buying a new vehicle
They were very friendly
Technician positively diagnosed the issue my car was having and had the new parts replaced in a timely manner. I would have replaced the parts myself as I am pretty handy but some things needed computer reprograming. My car has been running great since. I have had other vehicles serviced here in the past and both their Ford and Mopar techs are some of the best in the area!
First experience with Mills Ford in Willmar, making the appointment, checking in, courtesy car ride, and picking up the vehicle when the work was completed was all good, the only thing that I thought they could’ve done was to give the vehicle a light wash as a added free service, especially for a $1,200 repair.
My Ram 3500 was having trouble while we were traveling. I was a walk-in and they were still able to get me taken care of while I waited in their nice customer waiting area. I will definitely do business with them again should the need arise while I'm in their area. I'm very impressed with their technician as well. The service manager is a "straight shooter" as the saying goes.
I met Jefferson Tabler, He really good helper and it sad some car I can't buy. Hope car can fix before I waste my money buy it
Great service, kind, and caring. It was a good experience. Tessa and Jefferson were amazing to work with.
Full hour of labor for 20 min of work for making a key on an old car @197 dollars is a bit ridiculous. Do you pay your tax a full hour if they only work a half hour as a business probably not so I shouldn’t have to pay for a full hour if I don’t get a full hour of work
Great job, friendly staff
Everything I wanted them to complete was done. The work was completed on time as promised.
Great place. Courteous, quick and reasonable people.
I really TRUST in the excellent work of Mills; I never have a problem after they repaired my car. Excellent customer service
Nice people
Hello! The only thing I would say is that you need to have a real person answer your phone whenever you call. I tried 4 or 5 times and no one answered it just went to voicemail. We were on vacation and had to replace our starter. The job they did was very good. And the price was very affordable.
Fast and reasonable priced, always recommend these guys . Great dealership to work with. I would recommend to anyone.
They were very prompt with the service they provided and easy to work with. Will be going back.
Thanks so much for getting my car in for an oil change the same day I came in to get an appointment.
My disappointment with Mills Ford comes from their lack of communications. I've contacted the service department several times with zero response. I had my F250 super duty in there several weeks ago regarding a recall, they did the diagnostic portion, said they would order the part and it should have been received in a couple days. That was weeks ago with zero updates on their part. I called, the receptionist said she sent them an email and they would get back to me. I'm still waiting...
There was confusion when I first went in. But that could have been me. And they couldn't take a walk in anyway. But came in the next day and they killed in in no time and the price was ridiculously lower than I expected. So I would definitely recommend.
I was very satisfied with the service and overall experience. Tess and Jeremy were great to work with on our purchase!
Very helpful, search for vehicle till found, show good Minnesota nice👍👍 five star rating ⭐⭐⭐⭐⭐
Easy and next day appointment to schedule my oil change. Service was fast and waiting time was good.
Not good.
I am very please with the results of my search for a truck at Mills in Willmar. Jeremy was outstanding to work with.
The staff was amazing. Very kind and most helpful. I came in upset and left feeling great. Thanks to the crew. 👏
Had a terrible time using the customer service phone number to connect to the service department. It was a dead end every time, so we had to drive into town to get status updates. Vehicle was in the shop for 8 weeks.
Double or triple there estimate and then expect to pay that amount
Honestly you guys were horrible. You guys told us 4 days and then it took you 3, 3 and 1/2 weeks and we kept calling for the communication and you guys never once called us or even tried to let us know anything about what was going on. So we had a horrible experience not only with customer service but with your service as well and they were rude when we when and we had to go up there three different times , and if I had the choice I wouldn't even give a single star on this thing
Jerry & Steve the service manager were very helpful! They worked late into the night to help us complete two trk sales! Very thankful! I would recommend Jerry for his sales help!
Very through service and excellent communication. Easy to use website for scheduling as well. Highly recommend
I was scheduled for service work for a recall. I dropped off my vehicle. A few hours later I was told that the recall work was not completed because they didn't have the part.
Good good good good good good good good good good work by all thank you
AWESOME SERVICE I dropped off my truck and had a list 🙂 They looked at everything and gave me a run down. They fixed all issues in a timely manner and were very professional! 5 STAR Service!!!!
Friendly, informative and fast service. There is a comfortable waiting area. I was very happy with the service.
Painfully slow - no follow up on scheduling to fix an issue that should have been done at my first appointment
Did trailer rebut turn signal still flashes fast.
Didn't even drive the truck 500 miles and the engine needs $4000 worth of repairs. I know I bought the truck as is but they knew it was having these issues and chose not to disclose them. If they say they didn't know then their technicians don't know anything as my mechanic said there is no way they didn't know.
Friendly faces and easy to work with. Didn't pressure you into the sale and gave you time to think. Awesome job guys!
Fast service with no appointments, 5 cars in the household it hard to keep track of what the kids are doing. Kirsten is fantastic
I traded vehicles with Mills. I told them my next day off of work is Wednesday,they told me new vehicle will be ready with mudflaps I wanted on. We agreed on a time of 9am. I arrived at 9am and mudflaps still needed to be put on. So I spent part of my day off at the dealership waiting.
Service person was friendly and helpful even brought me back to Payment area when I needed to pay. My only concern was with individuals completing my work when I asked how low my battery was they had not checked it just assumed because I said I think I need a new battery that that is all that they put in and didn’t check to make sure that is what was wrong.
The Service exceeded my expectation! Ms. Lovecraft was friendly and informative. What more do I have to say?
Always have a great experience. The lube tech was great let me know I will be needing brakes and tires soon. They take great care of there guest
The appointment was easy to schedule. The service was very friendly. The oil change was finished in a timely manner.
I dropped my pickup off for a recall service, only to then be called 30 min post drop off that the parts needed were on back order & not available now until May. Severely disappointed in the lack of consideration for my time & lack of communication. It’s a Monday and I had to organize drop off, then pick up on a work day & I live 30min away from this Mills. Will never return to this site for future work.
Tried contacting mills 3 different days and i could not get an on the phone, email, or the chat option.
Great service pleasant professional Timely Over the top customer service Highly recommend Enjoyed the people
Was a pleasant experience, just not a good waiter for paperwork. But enjoyed salespeople! And very nice vehicle
I bought a 2023 Ford Tremor that I found on the Internet. It is a nice truck, just really thought that they would make sure that the truck was serviced when on their lot. Unfortunately a couple days later the truck notified me to change oil now. So I had to get my newly bought truck in for an oil change and pay $140 for something they should have done. I asked them if they would help me out or send me a gas card to cover but no response. So that is why I am leaving this review. Buyer beware to ... Read More Google - Feb 5, 2026
This was my mother's experience: Disgusting! They were slow, never communicated with me, the car owner, or my body man! The manager that did finally call me back, didn't have a clue what he was talking about, or even answer any of my questions!! I would give them a -☆ if u could!!!
I’ve noticed a leak under my truck I’m going to keep an eye on it and have it fully checked out!!!!! This was note brought to my attention I took pictures of it if you would like to see!
Great communication and follow up! Scheduling was easy and ama always offered a shuttle ride and pick up!
Very accommodating. On time. Friendly. Kirsten was very nice, explained what was done and very friendly
pleasant to work with from beginning to end. answered questions and followed up afterwards genuine personality.
Kevin was very good with reaching out and updating on everything with the recall and buying process. Kevin also was great to talk to when I went to finally pick up the truck which. Everyone is talked with was above expectations and made the process easy
